Customer Support
Customer Support AI
Help customers get quick answers, resolve common questions and reduce repetitive support work.
Best for Support teams
- Customer questions
- Business knowledge
- FAQ handling
- Human handoff
- Website
NewEvery answer comes back with the document it came from
Your AI should know your business —
not just the internet.
NextPro AI helps you build AI assistants that understand your documents, products, processes, and business knowledge. They can answer questions with relevant sources, help customers and teams find what they need, and even take action across your workflows.
Give your AI the knowledge. Let it do the work.
Nothing to host, nothing to babysit. One-time platform activation, assistants quoted to fit.
Built for
- Customer support
- Sales enablement
- Internal helpdesk
- Operations
- Finance
Support AssistantOnline
Can I return an item after 20 days?
Yes — you have 30 days from delivery, in original packaging.Return-Policy.pdf · page 3
92%
Resolved without a human
This week
Conversations1,204
Docs indexed1,480
Avg. response1.8s
Active assistants+84%
5 agents
Credits used this month+47%
6,550
Tenant credit balance98% synced
₹56,10,931
What an assistant built here actually does
- Answers from your PDFs, page cited
- Books meetings on your calendar
- Sends the follow-up email
- Pushes the contact into your CRM
- Lives on your site as a widget
- Ships inside your mobile app
- Runs automations on a trigger
- Hands off to a human inbox
- Answers from your PDFs, page cited
- Books meetings on your calendar
- Sends the follow-up email
- Pushes the contact into your CRM
- Lives on your site as a widget
- Ships inside your mobile app
- Runs automations on a trigger
- Hands off to a human inbox
- Remembers the last conversation
- Replies in the customer's language
- Learns from a web page URL
- Each customer's data kept apart
- Credits metered per assistant
- Fast, Balanced or Precise — per assistant
- First answer in under five minutes
- Every answer shows its source
- Remembers the last conversation
- Replies in the customer's language
- Learns from a web page URL
- Each customer's data kept apart
- Credits metered per assistant
- Fast, Balanced or Precise — per assistant
- First answer in under five minutes
- Every answer shows its source
- Answers from your PDFs, page cited
- Books meetings on your calendar
- Sends the follow-up email
- Pushes the contact into your CRM
- Lives on your site as a widget
- Ships inside your mobile app
- Runs automations on a trigger
- Hands off to a human inbox
- Remembers the last conversation
- Replies in the customer's language
- Learns from a web page URL
- Each customer's data kept apart
- Credits metered per assistant
- Fast, Balanced or Precise — per assistant
- First answer in under five minutes
- Every answer shows its source
< 5 min
Upload a PDF, ask a question, get a cited answer. That's the whole setup.
7 formats
PDF, DOCX, XLSX, CSV, TXT, Markdown and plain web pages, all read the same way.
3 channels
Website widget, mobile SDK and your own tools through the API — one assistant behind all of them.
1 wallet
Credits, plans, invoices and refunds in one place, so finance never has to ask engineering.
Product demo
See it work, start to finish
Ninety seconds inside the workspace: pick an assistant, give it your knowledge, test it, put it on your website and watch the conversations come in. Real screens, a real estate example — the same flow works for any business.
nextproai.nextgenit.co.in Product demo
AIBuiltAroundYourBusiness.
BY NEXTGENIT SOLUTIONS
NextProAI—AIBuiltAroundYourBusiness.
0:00 / 1:45
Every screen in the demo is the actual NextPro AI workspace. Pause any time, or jump to a step from the bar underneath.
How it works
From a folder of PDFs to an assistant that answers
Four steps. No ML degree, no servers to babysit.
- Step 1
Point it at what you already have
Drag in PDFs, Word docs, spreadsheets, Markdown — or just hand it a website URL. It reads everything on its own; there's nothing for you to set up or maintain.
- Step 2
Give it a job and a voice
Decide what it's for, how it should sound, which knowledge bases it can read, and which tools it's actually allowed to call. A support bot and a sales bot shouldn't act the same.
- Step 3
Grill it before your customers do
Ask it the hard questions in Test Studio and see which document it leaned on, what it did, and how long it took — before a customer ever does.
- Step 4
Ship it with one script tag
Paste one line on any page, or just use the dashboard chat. Every visitor conversation is verified on our side, so nobody can pose as your site.
Product tour
What it actually looks like to run this
Build it, watch it work, and fix what's broken — from one console.
nextproai.nextgenit.co.in/workspace/assistants/new
Assistant name
Support Copilot
Purpose
Customer support
Tone
Friendly, professional
Mode
Balanced
Knowledge
48 documents
Tools enabled
order_lookupcreate_ticketsend_email
Live previewbalanced
Do you ship to Canada?
Yes — standard delivery to Canada takes 5–7 business days, with free returns within 30 days.
Shipping-Policy.pdfAssistant builder
Configure and preview side by side
Set instructions, tone, answer mode and tools on the left; ask the assistant a real question on the right. Nothing ships until you've seen it answer.
- Instructions, tone and knowledge in one form
- Live preview before anyone else sees it
nextproai.nextgenit.co.in/workspace/inbox
Search conversations…Escalated
- Order #45821 delayedSupport Copilot · 2m agoEscalated
- Refund on damaged itemSupport Copilot · 14m agoActive
- Bulk pricing questionSupport Copilot · 1h agoResolved
Assistant paused — a teammate can reply, resolve or hand it back.
Shared inbox
A shared inbox for the hard ones
When a visitor asks for a person, the assistant steps back and the thread lands here with its full history — no copy-pasting between five tabs.
- Full conversation history attached
- Reply, resolve or reopen from one place
nextproai.nextgenit.co.in/workspace/analytics
Resolution rate
92.4%
Conversations
1,284
Credits used
6,550
Conversations per day
Knowledge gaps detected
- “Do you offer student discounts?”14×
- “What is the SLA for priority support?”9×
Analytics
See what it can't answer yet
Beyond volume and credit burn, NextPro AI groups up the questions your assistants whiffed on — so you know exactly which document to write next.
- Unanswered questions, grouped
- Credit burn per assistant
nextproai.nextgenit.co.in/admin/tenants
TenantAssistantStatus
Retail customerE-commerce AIActive
Property customerReal Estate AIActive
Clinic customerHealthcare AIOnboarding
Each tenant is fully isolated — data, credits, plan limits and users.
Super admin
Run it for many customers
The super-admin console runs tenants, plans, credits and the assistant catalogue across your whole platform — from one place, not five spreadsheets.
- Tenants, plans and credits together
- One catalogue, every customer
Interface shown with sample data.
Platform
Everything you need, not just a chat box
The stuff a chatbot demo always skips — metering, roles, isolation, the boring parts that keep this running at 2am.
Returns are free within 30 days of delivery.
Return-Policy.pdf · p.3Answers it can actually back up
Every reply comes straight from your documents, with the source attached — so your team can check the work instead of just trusting it.
- Help centreProduct docsFinance drive
Knowledge on a need-to-know basis
Scope each assistant to the material it should see. Support doesn't need the finance drive, and now it can't read it.
- Ticket createdOwner assignedCustomer emailed
Automations that actually act
A new ticket, a CRM update, an email, a ping to another system — chained into steps you can watch run, with a history to prove it happened.
- EmailCalendarTeam chatCRMHelpdeskSpreadsheets
Already speaks to your tools
Email, calendars, team chat, your CRM, your helpdesk, your spreadsheets — and a way to reach whatever else you're running.
Couldn't answer
Price per seat?14×On-prem option?6×Shows you what it couldn't answer
Resolution rate and credit burn are the easy part. The useful part is the list of questions it choked on.
Can I talk to a person?
Routed to your inbox · history attachedKnows when to get out of the way
Ask for a person, and it steps aside. The thread lands in your team's inbox with the full history intact.
Knowledge
Answers that come from your documents, not a guess
The assistant quotes your material instead of inventing something that sounds right. Every answer carries the document it came from, so your team can check it — and so can the customer asking.
Every answer, sourced
No reply ships without the document and passage it came from.
Your data doesn't mix with anyone else's
Your knowledge lives in your own walled-off space. Another customer's assistant can't see it, and yours can't see theirs.
Old text doesn't linger
Replace a document and the old version is gone from answers the same moment. Nothing stale sneaks through.
PDFDOCDOCXCSVXLSXLSXTXTMD
Knowledge · Return policiesLive
UploadReadUnderstandReady
Example answer
“International returns are eligible for a full refund within 30 days of receipt, provided items are in original packaging.”
Return-Policy.pdf · page 3
Automation
Don't just answer. Resolve.
Connect it to your systems and a conversation ends in an action, not a promise to "follow up shortly."
nextproai.nextgenit.co.in/workspace/automations/lead-router
New lead form
Trigger
Assistant qualifies
Reads the answers
Budget > ₹50k?
Condition
Create the CRM deal
Action
Post to #sales
Action
Latest run
- Form received0.0s
- Assistant scored: hot1.2s
- Budget ₹1.2L → yes1.3s
- CRM deal #4471 created2.9s
- Sales channel notified3.1s
Completed3.1s
Or inside a single conversation
Customer asks
“Where's order #45821?”
Assistant understands
Order ID + what they need
Checks your system
Order status lookup
“Your order is arriving tomorrow.”Resolved · 180ms
Connects with
- Calendar & appointments
- Team chat
- CRM & lead records
- Helpdesk & tickets
- Spreadsheets & sheets
- Custom connections
- Your own systems
CRM
Customer records, deal context and lead capture
Helpdesk
Ticket creation, status and escalation
E-commerce
Orders, products, inventory and fulfilment
Calendar
Availability and scheduling
Email & chat
Notifications, follow-up and routing
Your own systems
Internal tools and anything without a ready-made connector
Event triggers
Start a workflow the moment something happens, in either direction
Other applications
As required by the deployment
nextproai.nextgenit.co.in/workspace/assistants/widget
AppearanceInstallDomains
Paste before </body>
Copy<script src="…/nextpro-widget.js"
data-widget="your-widget-id">
</script>One line. No build step. Reset snippet
Any CMSAny storeAny page builderAny frameworkLanding pagesPlain HTML
Allowed domains
+ Add- acme.comLive2 min ago
- staging.acme.comLive1 h ago
- shop.acme.inWaiting for first visit
Any other site that loads the snippet is turned away.
Deployment
Live on your site in one line
No framework to adopt, no build step, nothing to learn. One line that works on any CMS, online store, page builder, framework or plain HTML page.
Just a script tag
One line of code and it's live. No framework to adopt, no build step on your side.
Safe to put on a public page
Nothing in the snippet gives anything away. Every message is checked on our side before it's answered.
You decide where it runs
Name the domains allowed to embed the widget. Everything else gets turned away at the door.
Website widget
An AI chat widget that looks like your brand
Same assistant, three different outfits. Colour, theme, shape, copy and behaviour are all configurable without touching CSS — though you can, if you want to.
- supportassistant.comSupport AssistantTypically replies instantly
Hi there 👋 Ask me anything about orders, shipping or returns.
Where is my order?
Your order #45821 shipped this morning and arrives Thursday.
Type your message…Powered by NextPro AI
Support AssistantBrand colourLight themeRounded - clinicassistant.comClinic AssistantPatient help desk
Hello — I can help with appointments, cover and billing questions.
Where is my order?
Yes, an annual check-up is fully covered under your current plan.
Type your message…Powered by NextPro AI
Clinic AssistantBrand colourLight themeSoft corners - lumenstudio.comLumen StudioSales assistant
Hey! Want a quick answer on pricing, plans or onboarding?
Where is my order?
The Standard plan covers 5 assistants and 3,000 credits a month.
Type your message…Powered by NextPro AI
Lumen StudioBrand colourDark themeSoft corners
Brand colour
Light or dark
Corner style
Welcome message
Screen position
Auto-open delay
Example configurations shown. Brand names are illustrative. Everything above — plus custom CSS — is set with a live preview before you publish.
Measurement
AI projects lose budget when nobody can say what they produced
Volume metrics tell you whether people found the assistant. They say nothing about whether it worked. Two numbers do most of the real work: resolution rate, and unanswered questions.
nextproai.nextgenit.co.in/workspace/analytics
Resolution rate
92%
+6%Unanswered
14
−5Avg. response
1.8s
Handed to humans
4%
Resolved without a human · 7 days
MTWTFSS
Questions it couldn't answer
Do you price per seat or per assistant?
asked 14× this week Write a docCan I export conversations?
asked 9× this week Write a docIs there an on-prem option?
asked 6× this week Write a doc
Conversations & messages
Volume and depth — adoption, not success
Active users
How many people are actually engaging
AI requests & credits
Usage tied directly to cost
Response time
The metric users feel most directly
Resolution rate
Your primary quality signal
Popular questions
What your audience actually asks, versus what you assumed
Knowledge usage
Which sources are earning their place
Widget usage
Where and how the assistant is being opened
Unanswered questions
Your improvement backlog, generated automatically
The improvement loop
Analytics tells you what happened; knowledge insights tell you what to do about it. A question the assistant repeatedly struggles with becomes a flagged gap you can close.
- Review the question
- Add knowledge or write an article
- Re-index
- Test the assistant
- Confirm the answer improved
Human handoff
Know when to step aside
A platform that pretends every conversation should be handled by AI creates worse outcomes than one that admits otherwise. Where enabled, the assistant transfers the conversation with its context, so the customer is not asked to repeat everything they already typed.
nextproai.nextgenit.co.in/workspace/inbox/45821
It's been 9 days and my order still says "processing". I want to talk to a person.
Of course — I'm bringing a teammate in now. They can see this whole conversation, so you won't need to repeat anything.
Assistant stepped back · Priya joined
Hi, this is Priya. I can see order #45821 got stuck at the courier — I've re-dispatched it and added a ₹500 credit for the wait.
When it steps aside
Low confidence
The assistant lacks the knowledge to answer reliably
Explicit request
A customer asks for a person — this should always work immediately
Emotional signals
Frustration or distress is evident in the conversation
High-value or high-risk
Refunds, cancellations, complaints, account changes
Repeated failure
The same question asked twice without resolution
An assistant that escalates well earns more trust than one that never escalates. Customers forgive a bot that says “let me get someone who can help with that”. They do not forgive one that loops.
Cost you can see
Usage is metered, visible, and yours to control
Plans and modules define credits, storage, assistant capacity, file capacity and conversation limits. Usage is tracked continuously and you are notified as you approach them — so consumption is something you manage rather than something that happens to you.
nextproai.nextgenit.co.in/workspace/credits
Credits left
4,350
of 10,000 this month · resets in 12 days
56% usedon track
Storage
2.1 / 5 GB
Assistants
3 / 3
Spend by assistant
- Support Copilot3,120
- Sales Assistant1,840
- HR Helpdesk690
Top up 5,000 creditsTop up
Answer mode
The largest lever by far. Running simple FAQ lookups in Precise mode is the most common source of unnecessary consumption.
Knowledge scope
An assistant pointed at every document you own pulls more context per request than one pointed at the relevant twenty.
Instruction design
Response length follows instructions, and cost follows length. An assistant told to be concise costs less than one writing three paragraphs for a yes-or-no question.
Suggested questions
Steering traffic toward queries you handle well avoids the expensive back-and-forth of a conversation that started off-target.
Assistant builder
Build one in minutes — try it here
Define purpose, tone, knowledge and answer mode in one workspace, then test it live before anyone else sees it.
nextproai.nextgenit.co.in/workspace/assistants/newLive preview
Tone
Answer mode
Typical reply ~1.4s · costs 2 credits per message
Knowledge it can read
Tools it may use
order_lookup create_ticket send_email
Support Assistant Balanced · friendly
Do you offer free returns on international orders?
Yes — international returns are eligible for a full refund within 30 days of receipt, provided items are in original packaging.
Return-Policy.pdf · page 3Demo replies are scripted — your assistant answers from your own files.
Powered by the NextPro AI engine — pick a mode per assistant
Fast
Quick replies for simple, everyday questions.
Balanced
The default. Thorough enough for most assistants.
Precise
For detail-heavy answers where every line matters.
Security & governance
Built for more than one customer
Every customer's space is checked on every action, never assumed.
Isolation, checked every time
Documents, conversations and credits belong to your workspace alone, and that's checked every single time — not assumed.
Not everyone needs the same keys
Owner, admin, manager, analyst, viewer — five roles, permissions set per workspace.
A record of who touched what
Every change, timestamped and attributed to an IP address — queryable per workspace whenever you need it.
Lock the door to specific networks
Restrict workspace access to the IP ranges you actually trust.
Who it is for
The platform is general. How it gets used is not.
Built for teams across every industry — here's where the value tends to show up first.
SaaS companies
Software companies usually have the best documentation and the lowest documentation readership of any industry. An assistant trained on that library recovers value from content that already exists.
E-commerce
Shipping timelines, return windows, sizing, warranty terms, payment methods and order status account for most of what customers ask. The knowledge half is straightforward; the order half needs a live lookup.
Startups & small businesses
For a team without ML engineers, the real choice is rarely between building and buying. It is between a configurable platform and no AI at all.
Enterprises
Deployments almost always start internally, because the compliance path is shorter when no customer data is involved. Governance features usually decide whether a platform is viable at all.
Digital & IT agencies
One tenant environment can carry many client deployments. That turns AI assistants into a repeatable service line rather than a series of custom projects.
Education
Institutions handle enormous seasonal question volume against information that changes on a predictable annual cycle: admissions, deadlines, fees, accommodation and financial aid.
Professional services
Firms in law, accounting and consulting have expertise that is thoroughly documented and almost impossible to search. Precedent files and methodology documents accumulate faster than anyone indexes them.
Real estate
Response speed to an inbound enquiry has direct commercial consequences, and enquiries arrive at all hours. An assistant answering at midnight on a listing page captures interest that would otherwise cool.
Comparison
Why not a chatbot, or your own build?
Both are legitimate choices. Here's where each one actually lands, no spin.
Included Partly, or with extra work Not available
| Capability | NextPro AI | Generic chatbot | Build in-house |
|---|---|---|---|
| Answers from your own documents | Built in, with citations | Scripted replies only | Months of engineering |
| Triggers real actions in your systems | Tools + automations | Rarely | You build every connector |
| Multi-tenant isolation | Per-tenant by design | Single workspace | Months of work |
| Usage metering & plan limits | Credits and entitlements built in | Flat seat pricing | You build billing |
| Human handoff | Assistant pauses, inbox picks up | Third-party add-on | You build routing |
| Reads your files and web pages | PDF, Word, Excel, CSV, Markdown, URLs | Typed FAQ answers only | You build every reader |
| Website widget + mobile app | Both, on-brand, one line to install | Widget only | You build and maintain both |
| Shows what it couldn't answer | Grouped by topic, with a fix suggested | Raw chat logs | You build the reporting |
| Fast / Balanced / Precise modes | Per assistant, one click | One setting for everyone | You juggle vendors and keys |
| Time to first assistant | Same day | Hours | Quarters |
| Who keeps it running | We do — updates, uptime, security | The vendor | Your team, forever |
Pricing
Start with the platform. Choose the AI assistant that fits your business.
NextPro AI gives you one place to discover, configure and manage AI assistants built for real business needs. Activate the platform once, then explore the assistants that make sense for your team.
Primary offer
NextPro AI Platform
Pricing shared on request
One-time platform activation
Start your business AI workspace with NextPro AI. Get access to the platform, assistant marketplace, assistant management, customization, knowledge, automation, integrations, analytics, deployment options, billing, and the tools needed to put AI to work.
Activation is a one-time setup. AI assistant plans, usage and applicable commercial options are shared with you based on what your business actually needs — tell us about your business and we'll send the details.
Explore AI AssistantsIncluded with the platform
Everything you need to discover, configure and manage AI assistants in one place.
- AI assistant marketplace
- Assistant management & customisation
- Business knowledge — answers from your own files and pages
- Automation & workflows
- IntegrationsSoon
- Analytics & usage
- Website AI widget
- Mobile / API deploymentSoon
- Billing, subscriptions & AI credit management
- Team & user management
- Testing & configuration studio
- Notifications & approval workflows
Pricing is shared after a short conversation.
Tell us what you need the assistant to handle and we'll come back with the right setup and what it costs for your business — or email info@nextgenit.co.in.
Mobile deployment and integrations are coming soon.
Need them for a project now? Talk to support and we'll work out early access with you.
AI assistants
Choose the AI assistant your business needs
Start with a ready-made assistant for your industry, then customise it around the way your business works.
Industry
Use case
Real Estate
Real Estate AI
Help property businesses handle enquiries, qualify prospects and keep conversations moving.
Best for Real estate teams
- Property enquiries
- Lead qualification
- Property information
- Follow-ups
- Website
E-commerce
E-commerce AI
Help shoppers find information, answer product questions and get support without waiting.
Best for Online stores
- Product questions
- Shopping assistance
- Order conversations
- Sales support
- Website
Sales
Sales AI
Help your team engage prospects, answer questions and move qualified conversations forward.
Best for Sales teams
- Lead qualification
- Product questions
- Follow-ups
- Appointment support
- Integrations
Healthcare
Healthcare AI
Help people find general information, navigate services and get answers to common questions.
Best for Clinics & health services
- General information
- Appointment support
- Service information
- FAQs
Education
Education AI
Help prospective students and existing learners find information about courses, admissions and services.
Best for Schools, colleges & course providers
- Course enquiries
- Admissions
- Student support
- FAQs
- Lead qualification
Custom
Custom AI Assistant
CustomHave a specific business need? Tell us what you want your assistant to do, and we'll help you plan it.
Best for Any business with a specific process
- Your workflow
- Your knowledge
- Your channels
Not sure which assistant is right for you?
Tell us a little about your business and what you'd like AI to handle. We'll review your requirements and help you understand the right setup and pricing.
FAQ
Frequently asked questions
The things people ask before they sign up — and a few they ask a week after.
Still have a question?
Ask a real person. We answer within one working day, and we'll tell you straight if it's not the right fit.
A platform for building AI assistants that actually know your business — grounded in your documents, not the general internet. Answers with sources, workflow automation, a website widget, usage tracking and analytics all come in one place, so you're not stitching four separate vendors together to launch one assistant.
You upload documents or point it at your website, and it reads them into a private knowledge space that only your workspace can use. When someone asks a question, it finds the passages that answer it and replies from those, citing exactly where the answer came from.
PDF, DOCX, XLSX, XLS, CSV, TXT and Markdown. Old .doc files need re-saving as .docx first. Storage limits and per-file size caps follow whatever plan you're on.
NextPro AI's own assistant engine. There are no vendors to pick or keys to manage — you choose a mode per assistant: Fast for quick lookups, Balanced for most work, Precise when the answer has to be thorough. A simple "what are your hours" never costs Precise rates.
Yes. Paste one line of code and it works on any site. Every visitor conversation is verified on our side, and you control which domains are allowed to show the widget at all.
Every document, conversation and credit balance belongs to one workspace only, and that boundary is checked on every single action — never taken on trust.
Your NextPro AI workspace: the assistant marketplace, assistant management and customisation, business knowledge, automation, analytics, the website widget, billing and credit management, team management, the testing studio and notifications. It's a one-time setup — after that you choose the assistants you need.
It depends on what you need the assistant to do, where it runs and how much conversation it handles — so we don't print one price for every business. Request activation or email info@nextgenit.co.in, tell us a little about your business, and we'll send you the details that fit.
In credits, deducted per message based on the mode you chose and how long the exchange is. A message from your dashboard and one from your website widget count exactly the same way, so your usage numbers actually mean something.
Yes. A visitor can ask for a human mid-conversation — the assistant steps back, and the thread lands in your team's inbox with full history, ready to reply, resolve or reopen.
Copy the snippet from your assistant's widget settings and paste it before the closing body tag. It's one line, and it works on any CMS, online store, page builder, framework or plain HTML page with no build step.
Brand colour, light or dark theme, corner style, launcher icon, avatar, assistant name, welcome message, input placeholder, screen position, auto-open delay — plus custom CSS for anything that isn't already a setting. You see it live before you publish.
Yes. Nothing in it gives anything away — it only says which widget to show. Every message is verified on our side before it's answered, you can restrict which domains may show the widget, and you can reset the snippet any time you're not sure.
No. It's small, loads after your page has already appeared, keeps its own styling separate from yours, and doesn't drag any framework along with it.
< 0 min
to a first cited answer
0 formats
read the same way
0 activation
one-time, then choose assistants
Put your documents to work today
Activate the platform, pick the assistant that fits, and have something answering real questions by this afternoon.